Refund policy

Unsure about sizing or anything else before ordering? Contact us — we'll help you get it right the first time.

What's Eligible

Returns are accepted on ready-to-wear machine-embroidered pieces only.

The following are final sale — no return, refund, or exchange:

  • Hand-embroidered pieces
  • Custom orders
  • Clearance and sale items
  • Gift cards

For custom pieces, book a consultation call before ordering so we can confirm measurements and special requests.

How to Return

  1. Request a return within 3 days of delivery by contacting us. Requests made after 3 days will not be accepted, so inspect your order as soon as it arrives. The window starts on the delivery date confirmed by the carrier's tracking and applies even if you are away or traveling when the package arrives — Deerah is not responsible for missed return windows.
  2. Wait for written return approval before shipping anything back. Returns sent without approval will not be refunded.
  3. Ship within 3 days of approval to the address we provide, using a tracked service. Return shipping is paid by the customer in all cases, regardless of the reason for return (the only exception: confirmed defects. See Defective or Damaged Items below). The package remains the customer's responsibility until it reaches us. Keep your tracking number.

Items must arrive unworn, unwashed, in original condition, with all tags attached. Returns that fail inspection are rejected; rejected items can be shipped back to you at your expense, and items unclaimed after 30 days are forfeited.

Refunds

Once your return is received and passes inspection, your refund is issued to the original payment method within 10 business days. Refunds cover the product price paid on deerah.co, minus a 10% restocking fee. Original shipping fees are non-refundable. (Confirmed defective items are exempt from these deductions — see Defective or Damaged Items below.)

Exchanges

Return your eligible item following the steps above, then place a new order for the piece you want. Standard return terms and fees apply.

Defective or Damaged Items

If your item arrives with a manufacturing defect, or your package arrives damaged in transit, contact us within 3 days of delivery with clear photos of the item, tags, and packaging (including the outer box, if damaged in transit). Once confirmed, we'll offer a replacement or a refund. For confirmed defects, Deerah provides a prepaid return label and refunds the full amount paid, including original shipping — no restocking fee applies. We handle any claim with the shipping carrier ourselves.

Please note: slight variations in embroidery, weave, and finishing are inherent to our craft and are not defects. Colors may also appear slightly different on screen than in person.

Shipping, Customs & Delivery

  • Customs fees: Import duties, taxes, and customs fees charged by your country are the customer's responsibility. Deerah is not liable for unexpected customs charges, and they are non-refundable.
  • Refused or abandoned packages: If a package is refused or abandoned (including over unpaid customs fees), no refund is issued unless the package is returned to Deerah — in which case the refund equals the product price minus all shipping costs incurred and the 10% restocking fee.
  • Lost or delayed packages: Deerah is not responsible for packages lost or delayed by the carrier or customs when shipped to the address provided at checkout. Please verify your shipping address carefully — packages lost due to an incorrect address provided by the customer are not eligible for refund. We will assist in opening a claim with the carrier where possible.
  • Chargebacks: By placing an order, you agree to this policy. Chargebacks filed contrary to these terms will be disputed using this policy and delivery records.

Return Addresses

North America & EU: SaveRack / Deerah 3135 Drane Field Rd Unit 19-23, Lakeland, FL 33811, United States +1 855-227-2221

All other regions: Kafafi Express King Hussein St., Building #7, Amman, Jordan +962 79 10 20 49